To have The Pack shipped to your adress as soon as possible we use PostNL. PostNL is the national post service of The Netherlands, they have agreements with every post service in the European Union which allows us to ship internationally in a reliable manner.
Customers in The Netherlands can expect to have their product delivered the next business day if the order comes in before 17:00 (on a business day). Orders made after Friday 17:00 are shipped on Monday. Beware, orders that don’t fit in a mailbox have a cut-off time of 22:00!
The Pack Cycling Company is based in The Netherlands and ships to all of Europe including Scandinavia.
We strive to have The Pack delivered to International customers within one business week, Belgian customers can expect the package to arrive within 1-2 days and for the rest of Europe we estimate 3-4 days. All orders are shipped on the same day if ordered on a business day before 22:00.
In the case of delays we will update you when possible, please don’t hesitate to contact us with questions.
Orders can be returned within 14 days after receiving. Customers in The Netherlands can easily acquire a returnlabel through our partner MyParcel. International customers are asked to arrange shipping themselves, we will help you with your choice of carrier and mail type. To receive information regarding returns, please contact us or send an e-mail to firstname.lastname@example.org
We ask our customers to pay (a portion) of the return fee in case of a voluntary return. The exact amount differs per country, but is usually between €3,75 – €6,75, with exceptions, depending on parcel size and weight or country.
If the item is broken or you wish to trade it for something else in our shop we will make sure to pay the return fee.